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Customer Service

Gordon Boswell Flowers is the leading provider of thoughtful gifts, helping our customers connect with the important people in their lives, so it's important that our customers stay connected to us. To further assist you, we've provided answers to any inquiries you may have about our service.

Gordon Boswell Flowers Customer Service

Contact Us Online

Floral Consultant Hours

24/7/365

Physical Store Hours
Monday-Friday: 8:00 AM to 5:00 PM
Saturday: 8:00 AM to 2:00 PM
Sunday: 10:00 AM to 2:00 PM

Address View All Locations
Gordon Boswell Flowers
1220 Pennsylvania Avenue
Fort Worth, TX 76104

Phone
(800) 229-3659 (toll free)
(817) 332-2265

Policies & Procedures

We are dedicated to delivering your floral and gift orders in a timely manner. The actual time and date your order is delivered is affected by the time of day your order is placed, the method of delivery or shipping you select, weather conditions, and whether or not the destination is a remote location. Our delivery policies explain the delivery options available to you and how we process orders.

Delivery Status

Please consider your order delivered on the day you requested if you receive a confirmation. If we have any difficulties with your order, we will contact you by telephone and/or e-mail.

Floral Deliveries to the U.S. and Canada

* Note all transactions are in US currency. In the U.S. and Canada, same-day delivery is generally available Monday through Saturday on orders received before 12:00 pm in the recipient's time zone (excluding holidays and peak floral delivery periods). Orders received after 12:00 pm in the recipient's time zone may be delivered the next delivery day. There are no deliveries on Sundays and legal holidays. Please make sure that your order information is accurate and complete in order to avoid delivery delays. This would include the apartment or suite # if needed, and most especially a current telephone number.

Floral Order Delivery Times

Most florist shops make deliveries during normal business hours (9 AM to 6 PM). However, since we do not know each florist's delivery schedule for a particular day, we will be unable to guarantee delivery requests for a specific time or within an hourly range unless verbally agreed. Requests may be taken for either an AM or PM delivery with a verbal confirmation, but they cannot be guaranteed without an additional fee required for special delivery.

When the Recipient Is Not Home

The florist may choose to leave the arrangement with a neighbor or manager and attach a note to the recipient's door stating who accepted the arrangement on their behalf; or if the area is secure, to leave the arrangement at the door. The florist may also leave a note on the recipient's door asking the recipient to call the florist's shop and arrange a convenient time for re-delivery. Another option is calling the recipient first to arrange a delivery time. If the recipient is at work all day, we suggest sending the arrangement to the workplace. Incomplete or incorrect address or phone numbers may delay delivery. Most florists employ professional delivery personnel who will find the best delivery choice for your special gift.

International Floral Deliveries

Due to the various time zones between the U.S. and other continents, same day delivery is not available. We can only guarantee delivery dates for orders received three business days in advance. You must call us to place an international delivery order; you cannot do so online.

Gift Items Shipped Directly

Several of our gift items are shipped directly through Federal Express, Airborne, or UPS. At this time, we are unable to ship to PO boxes, hotels, or hospitals. Cut-off times for same-day shipment and available shipping options are clearly marked on the order form for each item. The date your order will be received will depend on the shipping date and the shipping method you select. Items shipped UPS Ground can take 3 to 7 business days, and delivery dates are not guaranteed. Items shipped Overnight or 2-Day are guaranteed to be delivered within that period. Please note that the guaranteed shipping options are based on business days, so an order shipped on a Friday by FedEx 2-Day would be delivered on the following Tuesday.

Cancellation Policy

While we process your request the moment we receive it during business hours, it is sometimes very difficult to get cancellation requests complete. Our network ranges throughout the country and because of the importance placed on a timely delivery of your request and various time zones, it can sometimes be very difficult to stop or cancel a delivery attempt or a placed order. Cancellations must be done prior to delivery, and in all cases within 24 hours or placing your order. Any cancellation requests after this period cannot be guaranteed and are subject to a 20% charge.

Substitution Policy

Due to various seasonal and regional conditions, and the variety of unplanned issues courtesy of Mother Nature, availability of some flowers may be very limited in certain areas. Also, specific flower varieties or colors may not be available for delivery on a specified day. Therefore, it is possible that the exact bouquet pictured or requested may not be available for delivery.

In this event, the local florist will deliver a second choice of similar flowers and container of equal value and beauty. Every effort will be made to maintain size, shape, and overall color schemes of an arrangement, but there may be some variance due to designer interpretation. In single variety arrangements, variety will take preference over color. Our goal is your complete satisfaction, rest assured that every effort will be made to provide an arrangement of equal or greater value.

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Gordon Boswell Flowers https://www.gordonboswell.com/images/siteSettingWide/gblogo2crop-141209111044.jpg 1220 Pennsylvania Avenue Fort Worth, TX 76104 (800) 229-3659 (817) 332-2265

Send Flowers to Fort Worth or Nationwide with Gordon Boswell Flowers

Gordon Boswell is proud to be your premier source of flowers in Fort Worth, TX as well as nationwide. Serving the Fort Worth area for nearly 100 years, we have made countless customers smile, laugh, reminisce, and spread happiness through the joy of flowers. On many occasions, words aren't nearly enough to convey your thoughts and emotions. That's why we are the area's number one supplier of anniversary flowers, birthday flowers, get well flowers, sympathy flowers, and flowers for holidays like Valentine's Day and Mother's Day. Think of a bouquet of wrapped flowers or a stunning vased arrangement as a way to convey your pride, love, condolences, or appreciation during a suitable occasion, or even just because. 

Our two Fort Worth florist locations include one flower shop on Camp Bowie Boulevard and one flower shop on Pennsylvania Avenue. Because of our convenient locations, we're well suited to take care of your Fort Worth TX flower delivery with the utmost care and ease. Feel free to stop in and browse our selection of expertly crafted arrangements or speak with one of our flower designers on site. We're happy to assist you with whatever you need, whether that means just asking our opinion on what color roses to buy, or specifying the details of a custom arrangement for a funeral service or memorial tribute. In addition to residential delivery, we also offer delivery to Fort Worth funeral homes and hospitals, as well as businesses across the country for your convenience. See the lists below for the funeral homes and hospitals we offer flower and gift delivery to. As always, your order is backed by our 100% freshness guarantee so you never have to worry about getting the best flowers in Fort Worth. When you need same-day flower delivery in Fort Worth, nearby locations, or across the country, trust Gordon Boswell Flowers to get your delivery right. 

In addition to excelling in Fort Worth flower delivery, Gordon Boswell is also proud to offer top-notch event and wedding flower design for your special day. Simply contact us directly to share your vision. From bridal bouquets to boutonnieres, toss bouquets, table arrangements and centerpieces, and even aisle and alter decorations, we take the greatest care and pride in our work day in and day out. Our goal is to dazzle and amaze by bringing your ideas to life with flowers. Consider us for any upcoming event, from weddings large and small to family reunions, holiday parties, charity galas, fundraisers, corporate celebrations and so much more. 

Funeral Homes We Deliver To

Winscott Road Funeral Home, Baker Funeral Home, Brown Owens & Brumley Family Funeral Home & Crematory, Ferguson Como Funeral Home, Greenwood Funeral Home, Gregory W. Spencer Funeral Directors, Morris-Bates Funeral Home, Robertson-Muller-Harper Funeral Directors, Thompson's Harveson & Cole Funeral Home, Alpine Funeral Home, Amalla Funeral Home, Davis Funeral Chapel, Golden Gate Funeral Home Fort Worth, Shannon Rose Hill Funeral Chapel and Cemetery, Tree of Life Funeral Directors, Williams & Lucas Funeral Home and Cremations, Williams Funeral Chapel, Angel Hills Funeral Directors, Moore Bowen Road Funeral Home, Bean-Massey-Burge Funeral Home, Carrillo Funeral Homes, Grand Prairie Funeral Home, Guerrero-Dean Funeral Home, North Texas Funerals & Cremations, Jim's Funeral Home, Lucas Funeral Home, Laurel Land Memorial Park.

Hospitals & Nursing Homes We Deliver To

Baylor Scott & White All Saints Medical Center, Cook Children's Medical Center, Encompass Health Rehabilitation Hospital, John Peter Smith Hospital, Plaza Medical Center of Fort Worth, Texas health Harris Methodist Hospital Fort Worth, Texas Rehabilitation Hospital of Fort Worth, USMD Hospital at Fort Worth, HealthSouth Rehabilitation Hospital of the Mid-Cities, Texas Health Hurst-Euless-Bedford, Milwood Hospital, Texas General Hospital, Saint Camillus Medical Center, Senior Care of Stonegate, Cityview Care Center, Wedgewood Nursing Home, BrightStar Care West Fort Worth/Granbury, Lake Worth Nursing Home, Lake Lodge Nursing & Rehabilitation, Life Care of Haltom, Park View Care Center, Village Creek Nursing Center, Silverado Fort Worth Memory Care Community.

Locations:

Gordon Boswell Pennsylvania Ave.: 1220 Pennsylvania Avenue Fort Worth, TX 76104 (817) 332-2265 Gordon Boswell Camp Bowie: 6204 Camp Bowie Boulevard Fort Worth, TX 76116 (817) 738-9287

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